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Frequently Asked Questions Shopping FAQs Which credit cards do you accept?Visa and Mastercard are accepted. Can I cancel my order?Yes, anytime. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions. I canceled my order but I haven't received a credit yet. How long do credits take?We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Can I return an item that is damaged, defective, or I just don't want?Yes. Please call us for instructions Please return your merchandise in the original box and packing materials. What happens if the item I ordered is not available?We ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone Why was I charged sales tax on my purchase?State tax is applied to an item if Lighting Resources conducts business in the shipping address state. Shipping FAQs How long will it take to receive my order?The standard shipping time for orders shipped via UPS ground is 5 days. Can I have an order shipped to my P.O. Box?No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses. Can I ship my order to a different address?Yes! Just let us know where to ship your order. How are shipping charges calculated?Shipping charges vary according to product type and destination. Home | About Us | Contact Info | Products | FAQ |
